Refunds & Support

Refunds & Support

ClueDate Mystery Date Reveal Kits are digital, curated experiences, so there is no physical item to return.

Before your kit is curated

• Contact support promptly with your checkout reference if you need help, have an access issue, or need to discuss a refund request.
• Refund eligibility depends on whether curation has started and the details of the order.

After delivery

• We will review reported access or delivery issues in good faith.
• Out-of-pocket venue costs, including admission, reservations, tickets, food, drinks, transit, gratuity, and purchases made directly with third parties, are not paid to ClueDate and are not part of a ClueDate refund.

If a refund is approved, it is returned to the original payment method. Processing times can vary by payment provider.

If you have questions, contact support with your checkout reference.